Support Agreements

NCare Support Agreements

Engineering Development, On-Site Response Levels, Protocol Discounts and Extended Warranties

NCare is a comprehensive support program for NovaTech Utility products including the Orion Automation Platform, Distributed Discrete I/O (DDIO), Analog I/O and Security Products. The NCare program is available to any purchaser of NovaTech Orion or Bitronics products.

Program Benefits

  • Application Engineering Flex Hours can be used for a variety of on-site or in-office engineering services, including: detailed design review of user applications, OrionLX and Distributed I/O configuration, Math and Logic creation, application performance testing, installation, commissioning, troubleshooting, and upgrades of hardware and software components.
  • Priority On-Site Response for emergencies during normal business hours, or “best effort on site” for requests outside of normal working hours. On-site support will be quoted at a discount or covered with remaining Flex Hours (travel and living expenses excluded).
  • On-Site Orientation Class is included with each annual NCare agreement. Some of the topics that can be covered in this class are: Orion Configuration, NERC CIP Cyber-Security, I/O Configuration, SEL Relay Integration, Math and Logic, Web Page Development, Ethernet in Substations, Serial Communication in Substations (RS232, 422/485, serial fiber
  • Product Discounts are automatic on OrionLX and other products, with additional savings for volume purchases.
  • Annual Protocol Licenses allows customers to have the same compliment of protocols on all units they order, but only pay for the protocols that are used. All selected protocols will be installed on all purchased OrionLXs, and additional protocols can be added to the base configuration during the term of the agreement
  • Special Delivery Options establishes a Blanket Purchase Order with forecasted delivery schedules for multiple shipments with a single Blanket P.O. Drop Shipment to Panel Shops, Switchgear Suppliers, etc. is also available.
  • Extended Warranties extend the five-year factory warranty, and can be purchased for existing or legacy units.
  • TechTalk Summer 2017  

    Orion I/O Upgrade Assemblies for D20 I/O Modules
    South African Partnerships
    Split-Core CT Option in M872

    August 2, 2017

  • TechTalk Fall 2017  

    Bitronics Pole Top Power Monitor
    Orion Active-Standby Redundancy
    Orion I/O Update (new Model # Generator, and new video)
    NCD v3.31

    November 15, 2017

  • Orion Products Overview Brochure  

    The Orion Family of Substation Automation Platforms and I/O perform an expanding array of automation and security applications in electric utility substations, with minimal setup and maintenance. A single Orion can replace multiple legacy boxes in a substation, reducing hardware, design, wiring, and panel costs.

    December 6, 2017

  • NovaTech Orion I/O  

    NovaTech Orion I/O™ is an extension of the family of OrionLX™ Automation Platforms for substation automation and incorporates the same security features, software tools and “NCD” configuration as the OrionLX. It is a rack-mountable I/O assembly with four slots—A, B, C, and D—that can be filled with any combination of I/O cards: currently 16-Point Discrete Input Card,

    August 16, 2017

  • TechTalk Winter 2017  

    DistribuTECH 2017 Edition
    Orion I/O Advertisement Spotlight
    PRC-002 Compliance Literature

    January 10, 2017

  • TechTalk Fall 2016  

    Product Update: Configuration Backup Manager
    New Pre-Drawn Image Library
    Quickly Add Automation to an Older E/M Relay Substation
    IEC 61850: More Than Just a Protocol

    November 3, 2016

  • Additional Datasheets, Application Notes, Customer Success Stories and other documents in our documentation library

  • NovaTech Utility Systems and Services

    Almost half of NovaTech’s business is in Systems and Services including web page design, panel design, math and logic development, Orion configuration, and onsite installation and commissioning. Mark Matassa explains how our engineers can work with you to reduce project execution time at the 2016 DistribuTECH Conference and Exhibition in Orlando, Florida.

    March 18, 2016

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