Support Agreements

NCare Support Agreements

Engineering Development, On-Site Response Levels, Protocol Discounts and Extended Warranties

NCare is a comprehensive support program for NovaTech Utility products including the Orion Automation Platform, Distributed Discrete I/O (DDIO), Analog I/O and Security Products. The NCare program is available to any purchaser of NovaTech Orion or Bitronics products.

Program Benefits

  • Application Engineering Flex Hours can be used for a variety of on-site or in-office engineering services, including: detailed design review of user applications, OrionLX and Distributed I/O configuration, Math and Logic creation, application performance testing, installation, commissioning, troubleshooting, and upgrades of hardware and software components.
  • Priority On-Site Response for emergencies during normal business hours, or “best effort on site” for requests outside of normal working hours. On-site support will be quoted at a discount or covered with remaining Flex Hours (travel and living expenses excluded).
  • On-Site Orientation Class is included with each annual NCare agreement. Some of the topics that can be covered in this class are: Orion Configuration, NERC CIP Cyber-Security, I/O Configuration, SEL Relay Integration, Math and Logic, Web Page Development, Ethernet in Substations, Serial Communication in Substations (RS232, 422/485, serial fiber
  • Product Discounts are automatic on OrionLX and other products, with additional savings for volume purchases.
  • Annual Protocol Licenses allows customers to have the same compliment of protocols on all units they order, but only pay for the protocols that are used. All selected protocols will be installed on all purchased OrionLXs, and additional protocols can be added to the base configuration during the term of the agreement
  • Special Delivery Options establishes a Blanket Purchase Order with forecasted delivery schedules for multiple shipments with a single Blanket P.O. Drop Shipment to Panel Shops, Switchgear Suppliers, etc. is also available.
  • Extended Warranties extend the five-year factory warranty, and can be purchased for existing or legacy units.

    August 8, 2018 – August 10, 2018 Chattanooga Marriott Downtown

    TVPPA Conference

    NovaTech is exhibiting (Booth #53) at the Engineering & Operations Conference which is TVPPA's annual educational meeting for electric utility operations managers and professional engineers.

    October 15, 2018 – October 18, 2018 Spokane Convention Center

    Western Protective Relay Conference

    Please join NovaTech at The Western Protective Relay Conference (WPRC) at the Spokane Convention Center in Spokane Washington October 15-18 to hear from and network with industry professionals on broad and detailed technical aspects of power system protection.

  • NovaTech Orion WEBserver SCADA & HMI

    The NovaTech Orion WEBserver uses open-source graphics development, a pre-defined library of faceplates, a tiled alarm annunciator and simple setup to provide small and medium-sized utilities with a robust, low-cost SCADA solution for substation monitoring.

    April 3, 2018

  • Hot Standby Redundancy in OrionLX and OrionLXm

    Hot standby redundancy allows continuous synchronization of substation data in two OrionLX or OrionLXms, providing additional reliability for critical substation automation and SCADA applications.

    April 3, 2018

  • NovaTech Utility Systems and Services

    Almost half of NovaTech’s business is in Systems and Services including web page design, panel design, math and logic development, Orion configuration, and onsite installation and commissioning. Mark Matassa explains how our engineers can work with you to reduce project execution time at the 2016 DistribuTECH Conference and Exhibition in Orlando, Florida.

    March 18, 2016

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